Frequently Asked Questions
General Inquiries
    • A: M-Kliniki is an integrated telehealth, e-commerce, and delivery platform developed by Urban Tech For Hope Ltd. It is designed to provide accessible and efficient healthcare solutions to urban communities.
    • A: M-Kliniki currently operates across Kenya with launch plans initiated South Africa. We are actively exploring opportunities for expansion into additional markets.
    • A: Urban Tech For Hope Ltd. adheres to stringent data privacy and security protocols, complying with all applicable international standards and regulations. We employ advanced encryption and security measures to protect user data.
Service Provider Inquiries (Doctors, Pharmacies, Riders)
    • A: Interested service providers can register their interest via the “Request a Demo” portal on our website. Our partnership team will then contact you to discuss the onboarding process.
    • A: Partnering with M-Kliniki provides access to a wider patient/client base, streamlined operational workflows, and enhanced digital visibility.
    • A: We offer comprehensive training, technical support, and marketing assistance to ensure our service providers can effectively utilize the platform.
Patient Inquiries
    • A: Patients can access telehealth consultations, order medications, and schedule delivery services through the platform.
    • A: After registration, patients can browse available healthcare professionals and schedule appointments through the M-Kliniki platform.
    • A: Once a consultation is complete, if a doctor prescribes medication, the prescription will be available in the app, and you can order the medication for delivery.
Technical Support
    • A: Please contact our dedicated technical support team via the “Contact Us” section on our website or through the support feature within the M-Kliniki platform.
    • A: M-Kliniki is a digital platform that necessitates a stable internet connection to ensure seamless operation.
    • A: Currently only the M-Kliniki web application has been rolled for service operational on either phone or computer, both iOS and Android versions are still under development.
Corporate Information